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    Cloudray Decoration Pattern Cutting Files AI/DWG/DXF
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    FAQs

    CF Series:New Cloudray Integrated Control Card, Touchscreen,suitable for beginners in DIY

    AR Series:2.5D Deep Engraving with Electrical Lifting Column, better in engraving

    MP Series: Mopa (Anodized Aluminum Black Marking; Titanium & Stainless Steel Color Marking)

    QS Series: Q-switched pulse laser (large single pulse energy for deep marking)

    Please email us (info@cloudray.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.

    Yes, they are different. Official website and stores on shopping platforms(Amazon/Ebay etc.) are different sales channels. Each sales channel operates independently.All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.

    1. Different Machine Types and Configurations.
    The laser machines will be equipped with unique configurations (only for machines on www.cloudraylaser.com) which have high stability and marking efficiency. 
    Support Customization of your laser machine and upgrading solutions if needed.

    2. Different Offer
     Since for different configurations and policies, product prices will be different.
    And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.

    3. Customer Service Support
     We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.

    4. Official Loyal Custoemrs Benefits
    We will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels.
    Also, we offer free gifts for customers who ordered during grand festivals.

    1.Machine with the default configuration：
    CN Warehouse: 7-10 Business Days
    Oversea Warehouse: 3-5 Business Days


    2. Customized Machine (Only Support Shippment From China Warehouse)
    The average period of production: 7-10 Business Days
    Shipping: 7-10 Business Days
    (Notification: Customs clearance inspections will cause delays 2-3 days in logistics）

    1. Return & Exchange Policy:https://www.cloudraylaser.com/pages/return-exchange

    2. Shipping Policy:https://www.cloudraylaser.com/pages/shipping

    3. Payment & Taxes:https://www.cloudraylaser.com/pages/payment-taxes

    The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.cloudraylaser.com.

    Official Website Special Offer

    Lifetime Tech Support

    1. Only offers free lifetime tech support via remote connecting (email or phone) to customers on www.cloudraylser.com.

    2. And even after the warranty period, we still offer tech support and will provide a quote for the necessary parts and repairs at a high-discounted price.

    Tech Specialists Support

    1. Only Customers who once ordered on www.cloudraylser.com have the chance to get free Tech Specialists Support.

    2.For urgent demands on complex tech support, we will arrange for Specialists to assist you via remote operation or phone call directly.

    Free Trial of New Products

    Customers ordered directly on www.cloudraylaser.com will have the chance to join in Cloudray Monthly Free Trial Campaign ( Take new products for free trial )