Nema23 Lift Motor Base
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Software Download
Product participation discounts on the whole site
(except Raycus, Laserbox, and pre-sale products)
$150 OFF Orders $1600+ Code: JUN15
$300 OFF Orders $3000+ Code: JUN30
Notification:
All customer support services and policies will be only applied to orders on https://www.cloudraylaser.com/.
If your products are not purchased from our official website https://www.cloudraylaser.com/ but purchased through other third-party platforms, we will not be responsible for your order.
All Laser machines have 2-year warranty after purchase. During the warranty period, we will be responsible for all machine failure and damage except personal improper use, maintenance, or storage.
Refund&Return Policy
Normally, our return policy lasts until 30 days after receipt. This return policy will come into effect when completing your order. If your request for a refund exceeds the time on the return policy, we will not offer you any refund or exchange, except in special cases.To complete your return, we require a receipt or proof of your order. If your products are not purchased from our official website https://www.cloudraylaser.com/, but purchased through other third-party platforms, we will not be responsible for your order according to our policy. And in this circumstance, you will need to go to your buyer for after-sales service. Under this condition, please do not return your purchase to the manufacturer directly.
Refundable situation and related policy
▸Return policy
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Your package hasn't been shipped:
In this circumstance, you can email us to cancel your order by info@cloudray.com.
In this way, you will get the total amount you paid the fastest. Please remember do not submit a chargeback, because in that way your refund time will be lengthened, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund. -
Your package is on the way:
In this circumstance, you should email us to intercept your package by info@cloudray.com as soon as possible. You will receive a refund for your purchase price and pay us the costs such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of intercepting the package. -
Your package has been received:
For Laser Machine, as it is a high-valued product, we don’t support return without any objective reason.
b. Opened package(s), unused, with its e-invoice, with all original materials and packaging, undamaged: You will receive a refund for your purchase price, and pay us a 20% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
c. Opened package(s), used, unit no visible wear or damage, within 30 days of shipment with its e-invoice, with all original packaging and materials except the Proofgrade Materials, undamaged: You will receive a refund for your purchase price, and pay us a 30% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
For Accessories, please read product details and confirm all needed parameters before purchase, we don’t accept returns due to any personal misunderstanding.
a. Unopened package(s) within 30 days of shipment with its original receipt: You will receive a refund for your purchase price and pay us a 15% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping costs.
b. Opened package(s), used or unused, within 30 days of shipment with its original receipt, with all original materials and packaging, undamaged: You will receive a refund for your purchase price, and pay us a 20% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
If you are approved of our policy, your refund will be processed.
PS: The percentage of service fees mentioned above is based on the total price of goods, including tax and freight.
▸Return method
To return your product, please email us(info@cloudray.com) to get the shipping address, and we will give you a returned address. Except for quality problems, you will have to pay for your own shipping costs of item returning. Return shipping costs are non-refundable. Depending on where you live, it may take different time for your ordered and exchanged product to reach you. We will also update the tracking number of your order by email so that you can get the logistics information of your package.
▸Refund arrival time
After we receive the returned machine and check it over, we will process the refund and send you the relevant proof by email, which usually takes 3-5 business days to process. All refunds are in US dollars. When the refund will reach your account also depends on the efficiency of your paying bank. If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Please contact us to process return and refund instead of opening a chargeback, as the dispute is open, your original payment will be blocked by the bank or Paypal( depends on your payment method), we can’t process the refund to your account until the dispute is ended which will make the refund longer process longer.
Non-refundable situation
- Only regular-priced items can be refunded, all discounted products can’t be refunded.
- All pre-sale products can’t be canceled after 24 hours, as your order had been submitted to our factory to process the produce.
- Exchanging products that have been received is not allowed in normal situations.
- Machines and accessories after 30 days of shipment or print more than 50 times are no longer eligible for return.
- Package with visible wear or damage is unable to be returned.
- Materials and filters purchased separately (not come with machine) will not able to be returned or replaced except for quality problems.
If there are special circumstances, please email info@cloudray.com for help.
Exchange Policy
Normally, our exchange policy starts when you receive the goods and ends 1 month after receipt. The exchange policy only applies to machines purchased from the official website https://www.cloudraylaser.com/.
▸Exchangeable Situation
If you find any manufacturing defect, malfunction, or parts missing after receiving your machine, and cloudray technician confirms that the issue is covered by the warranty and cannot be fixed, you will be able to request an exchange service.
Exchange terms
-
Within 7 days of receipt of the purchased product:
you can request an exchange product. Cloudray will cover the cost of shipping to and from your location.
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More than 7 days of receipt of the purchased product:
You can choose a warranty service or a paid exchange product.
⦿ Between 7 days and 15 days of receipt: you will need to pay us 15% service fee and be responsible for return shipping costs.
⦿ Between 15 days and 30 days of receipt: you will need to pay us 20% service fee and be responsible for return shipping costs.
Note: The percentage of service fees mentioned above is based on the total price of goods. If you require an exchange machine that costs more than you paid for, you'll have to pay the difference.
Exchange method
To exchange your product, please email us (info@cloudray.com) to state your situation first. Please do not return your machines directly, and we will not be responsible for the lost items in this case.
Exchange arrival time
It usually takes 7-15 business days to process the exchange, and the transportation time depends on the distance and logistics. If you need to pay for some fees, we will ship your exchange machine after the payments arrive on our account.
▸Non-exchangeable situation
You cannot request an exchange service if
- The product has been received for more than 30days.
- The product was purchased from other third-party platforms.
- The product returned to Cloudray does not include all original accessories, attachments or packaging, or items that were damaged due to improper use.
- The product is found to be free of defects after all appropriate tests.
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Failure or damage is caused by improper use, maintenance, or storage, such as:
⦿ improper handling;
⦿ use of the product not for the is not for the reasonably intended purpose;
⦿ improper plugging or unplugging of external devices;
⦿ drops or improper external crash;
⦿ exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc;
⦿ infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.), etc. - Failure or damage is caused by any installation, repair, alteration, addition, or disassembly by agencies or personnel who are not authorized by Cloudray.
- Modification, alteration or removal of the original identification information of the product or components.
- Damage is caused by uncontrollable external events (fire, flood, strong wind or thunderstorm).
- The product received fails to be sent back to Cloudray within seven (7) calendar days after Cloudray confirms the replacement request.
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Shipping and Handling
We ship worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely.
Order Successful
After you have successfully placed your order you will receive the email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
For pre-sale products, after the client confirms the estimated date of the product, it is unacceptable to cancel the order during the waiting period then. If the client strongly request this, since our product is in transport, the client needs to pay compensation for Cloudray (35% of your order payment)
Processing
We will carry out strict quality controls on your machines and ensure they are properly packed before preparing them for shipment.
After the confirmation of your order and the full payment, there will be 5-7 processing day which contains machine production and continuous machine test to ensure the quality of the laser beam, once it is finished we will arrange shipment for your order.
Shipping
⏩China Warehouse
All products which are not marked as oversea warehouse support will be shipped from China Warehouse.
For light accessories, there are 5 options:
UPS SAVER EXPRESS within 4-8 business days.
DHL EXPRESS within 3-7 business days.
FedEX EXPRESS within 4-8 business days.
JCEX EXPRESS within 12-17 business days.
YANWEN EXPRESS within 15-20 business days.
For laser machine, there are 3 options:
UPS SAVER EXPRESS within 4-8 business days.
DHL EXPRESS within 3-7 business days.
FedEX EXPRESS within 4-8 business days.
We do not ship on Sunday or various national holidays.
In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
⏩Oversea Warehouse
Cloudray is equipped with four main oversea warehouses. All warehouse products can only be shipped to the related countries, which didn’t support multinational transport.
USA Warehouse: Only adapted to clients in the United States with free shipping. Remote locations require additional shipping.
AU Warehouse: Only adapted to clients in Australia with free shipping. Remote locations require additional shipping.
DE Warehouse: Only adapted to clients in European Union with free shipping.Remote locations require additional shipping
UK Warehouse: Only adapted to clients in the United Kingdom with free shipping. Remote locations require additional shipping.
⏩Pre-sale Products
All Pre-sale Products can’t be canceled during the waiting period after confirmation of customers. Please take reference of estimated arrival date on product details.
Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
During any period of your order, please don’t hesitate to contact us at any time if you need help.
Customer Support Center: info@cloudray.com.
1. Which payment methods do you accept?
(1) Paypal
(2) Credit Card
(3) Wire Transfer
ADDRESS:：RM4,16/F HO KING COMM CTR,2-16 FA YUEN ST MONGKOK KLN,HONG KONG
BANK：Standard Chartered Bank (Hong Kong) Limited
BANK ACCOUNT NUMBERS：USD: 368-1-158160-4
BANK ADDRESS：Payment Centre, 15/F Standard Chartered Tower, 388 Kwun Tong Road, Hong Kong.
SWIFT CODE：SCBLHKHHXXX
Notification:
1. This is the only Cloudray Official Bank Information, please ensure all bank information is totally consistent with the information above. Please don't trust in any email which inform you to change the bank account (this is email scam).
2. Please note your order number when processing your deposit.
3. info@cloudray.com is the only official email address of Cloudray, please don't trust in any other information from other email address.
Emial Name: Cloudray Office
Email Address: info@cloudray.com
2.Will I be charged a customs tax?
Ship from CN: Taxes may apply for imported goods/services and is regulated by the country law. Cloudray Laser Store is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
Tax laws for selling to EU member countries changed on July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.
For European Union, orders equal to or less than 150 EUR at checkout, as merchant, we will collect VAT on orders, and our customers don't pay taxes upon delivery. If orders over than 150 EUR, as merchant, we do not charge you any VAT, you local Customs will charge you import VAT and duties when parcel arrive in your country.
The UK VAT laws that came into force on January 1, 2021 result in new VAT requirements for sales equal to or less than 135 GBP.
For United Kingdom, If the sale of goods is equal to or less than 135 GBP, In this case, VAT is collected at the point of sale and remitted by the merchant. If the sale of goods is over 135 GBP, In this case, VAT and duties are remitted by the importer.
Ship from US / DE / UK: The price includes VAT tax. Tax does not need to be paid separately.
