Cloudray Customer Loyalty Program

For customers ordered directly on www.cloudraylaser.com

Laser Application

Popular materials and industries where laser systems shine. Explore all types of engraving and cutting work.

Cloudray Laser

Offer Laser Solutions and Laser Machine Upgrade /Customize Program.

Cloudray Tech Partners

SarbarMultimedia

He is a retired engineer who has been working closely with Cloudray for about 6 years.

He cooperate with Cloudray to create Cloudray first self-designed Laser Cutting Machine which named with " Russ " Series. And offer Cloudray Customers free tech support in this series of machines.

Travis Good

Laser Solution is one of his hobbies, he shows great interest in creating more wonderful woodworks with a laser machine. With many years of working experience in this, he is familiar with the working principle and application, and is glad to share his new discoveries in laser solutions all the time.

MWLASER

He is a supplier of Co2 Laser machines, parts, and accessories.

He provides training and Co2 Laser repairs and support, with an onsite service Australia-wide. And for international English-speaking customers, Matthew also provides remote video call support worldwide.

Laser Guide

How do I Choose Suitable Laser Marking/Engraving Machine From Cloudray?

Laser part marking technology is becoming more and more important in all realms of manufacturing, from automotive to aerospace and medical industries. This is because of the growing demand from manufacturers and federal regulations to be able to track and trace products ......

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Get to Learn the Components and Maintenance of Laser Marking/Engraving Machine

Today, let's share the basic information concerning the the Components and Maintenance of Laser Marking/Engraving Machine.

Usually, when we want to order the suitable laser machine while there are kinds of different machine for us to choose....

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DIY with Cloudray Laser Machine

With the increased availability of user-friendly laser systems,people all over the world have transformed their simple idea or hobby into a successful business. In fact, many entrepreneurs run their businesses from the comfort of their homes. If you have an appreciation for craftsmanship, enjoy working with a broad range......

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FAQs

CF Series:New Cloudray Integrated Control Card, Touchscreen,suitable for beginners in DIY

AR Series:2.5D Deep Engraving with Electrical Lifting Column, better in engraving

MP Series: Mopa (Anodized Aluminum Black Marking; Titanium & Stainless Steel Color Marking)

QS Series: Q-switched pulse laser (large single pulse energy for deep marking)

Please email us (info@cloudray.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.

Yes, they are different. Official website and stores on shopping platforms(Amazon/Ebay etc.) are different sales channels. Each sales channel operates independently.All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.

1. Different Machine Types and Configurations.
The laser machines will be equipped with unique configurations (only for machines on www.cloudraylaser.com) which have high stability and marking efficiency. 
Support Customization of your laser machine and upgrading solutions if needed.

2. Different Offer
 Since for different configurations and policies, product prices will be different.
And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.

3. Customer Service Support
 We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.

4. Official Loyal Custoemrs Benefits
We will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels.
Also, we offer free gifts for customers who ordered during grand festivals.

1.Machine with the default configuration:
CN Warehouse: 7-10 Business Days
Oversea Warehouse: 3-5 Business Days


2. Customized Machine (Only Support Shippment From China Warehouse)
The average period of production: 7-10 Business Days
Shipping: 7-10 Business Days
(Notification: Customs clearance inspections will cause delays 2-3 days in logistics)

The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.cloudraylaser.com.