All customer support services and policies will be only applied to orders on https://www.cloudraylaser.com/.
If your products are not purchased from our official website https://www.cloudraylaser.com/, but purchased through Cloudray store on shopping platforms (Amazon,ebay, Aliexpress etc.), we will not be responsible for your order directly.
Part I. Laser Machine
Cloudray Official warrants all laser machines for Two (2) years from the original date of receipt. (1-year for mainly part-laser source as it will lose energy gradually after customers' long-time operating.
It can't be guaranteed that the power of the laser source can be full enough all the time after over 1 year's long-time usage.
It is necessary to do some basic maintenance of the laser machine from time to time to lengthen the lifespan of the machine.
2-year for main accessories of laser machine: control card, galvo, f-theta, etc.)
During the warranty period, Cloudray Official offers remote tech support if there is any machine malfunction to help you find where the problem is and will offer the tech guide to teach you how to fix the simple problem. If our tech confirms the problem lies in one part of machine accessories, Cloudray will repair or replace defective parts without any charge to you, subject to the warranty conditions specified below, that prove to have such defects according to the terms outlined on this warranty.
The above Limited Warranty is subject to the following conditions:
- This warranty extends only to products distributed and/or sold by Cloudray to the original purchaser only.
- The warranty is limited to two (2) years for fiber laser marking, mainly adapted to machines’ main part of machine 一 control card, galvo,f-theta etc. But for main part of machine-Laser Source, we only offer 1-year warranty.
- Notification: The laser source will lose some power gradually after a long-time of working, it is a common phenomenon. We do not recommend customers to run the machine at full power for long-time, it is recommended to run the machine around 80%~85% of power in most condition which can make the lifespan of the machine longer.
- Any after-market additions or modifications will not be warranted. The laser machine system owner is responsible for any service and repairs outside the scope of this warranty
- This warranty covers only the normal use of the laser machine.Cloudray shall not be liable under this warranty if any damage or defect results from:
- *Irresponsible use, abuse, neglect, accidental damage, improper return shipping or installation
- Disasters such as fire, flood, lightning, or acts of God
- Inadequacy or interruption of electrical service, improper voltage conditions, blown fuses, or other similar damages
- Service or alteration by anyone other than an authorized Cloudray representative
- Usage of components or accessories not approved by Cloudray
Tampering, altering, defacing, or removing the product serial number will serve to void this warranty
*Damages incurred through irresponsible use may include but are not limited to:
- Failure to turn on or use clean water within the chiller or water pump
- Failure to clean optical mirrors and lenses
- Failure to clean or lube guide rails with lubricant oil
- Failure to remove or clean debris from the collection tray
- Failure to properly store the laser in a properly conditioned environment.
- Cloudray accepts no responsibility for any software programs, data, or information stored on any media or any parts of any products returned for repair to Cloudray.
- This warranty does not cover any third-party software or virus-related problems not purchased from Cloudray.
- Cloudray is not responsible for loss of data or time, even with hardware failure. Clients are responsible for backing up any data for their own protection. Cloudray is not responsible for any loss of work (“downtime”) caused by a product requiring service.
- In the event the client resells the machine, the Warranty is non-transferable.
- International shipping costs and/or customs fees associated with fulfillment of Warranty Replacement Items are the responsibility of the client if the customer needs part of accessories of the machine to replace when there is damage or defect of function due to the client’s improper operation of the machine.
- Cloudray at its own discretion reserves the right to deny the purchase of an extended warranty.
Post Warranty Support and/or Repairs
Cloudray offers free lifetime tech support via remote connecting (email or phone) to the original purchaser. However, after the warranty period replacement parts will be the responsibility of the client including shipping charges. Cloudray will provide a quote for the necessary parts and repairs. （ Offer discounted price for parts and repairs ）
skype: Official Cloudray ( you can search firstname.lastname@example.org to find us)
phone call: Please firstly email us concerning your product problem, we will assign related technician according to the different problem.
PART II. Accessories
Notification: For Fragile items, such as Laser Tube, customization products, such as Honeycomb Work Table and Size Knife Working Table Blade, we don’t support return & exchange due to the wrong size.
All warranty policy are adapted to customers who order directly on www.cloudraylaser.com, and all warranty policy is only valid for products during warranty period without any manual damage.
|RAYTOOLS LASER CUTTING HEAD||/||12|
|Au3Tech LASER CUTTING HEAD||/||12|
|PRECITEC LASER CUTTING HEAD||/||12|
|WSX LASER CUTTING HEAD||/||12|
|LASER POWER SUPPLY||T,DY,Z&Es SERIES||12|
|LASER SCAN LENS||/||24|
|SUPPLY FLYBACK TRANSFORMER||/||6|
|HTD-3M LOOP/TIMING BELT||/||12|
|SWITCH POWER SUPPLY||/||24|
- The above is the warranty period of some products, if you need more product warranty period, please contact customer service: email@example.com