Cloudray Official Website

1.Online Chat Support 

Online Support Time: 9:00 - 18:00  in GMT+8 (Chinese Time Zone) From Monday to Saturday

Please contact us online during supported time, for detailed information concerning the product or after-sale support needed, we suggest you’d better contact us via email ( as online chat can only offer customers a simple shopping guide. 


2.Chance to be VIP & VIP Benefits

Register and order to win points which can be redeemed to cash coupon.

( 1 Point = $1 Spent, 100 Point=$1 Off Coupon)

For more VIP Benefits, please take a reference here:  

We divide VIP into the following levels(The following VIP offers are only applicable to Cloudray own brand products, other brand products and new products are not available):

Bronze: No starting points required; $5 discount coupon available, orders $50+;
Silver: 500 points; $10 discount coupon available, orders $100+;
Gold: 5000 points; $200 discount coupon available, orders $2500+;
Platinum: 15,000 points; $300 discount coupon available, orders $3500+;
Diamond: 30,000 points; new product free trial opportunity;




3.Comprehensive Return & Exchange Policy, Warranty and Shipping Policy.


Return & Exchange Policy: For Laser Machine, Please take reference of return and exchange policy of related product. 

You can also take reference of entire policy here:



Please take reference of warranty policy of related product page.

You can also take reference of entire policy here:


Shipping Policy: Please check details concerning product description and especially notice the special notification of Pre-sale products (usually take longer than products in stock).

For more details, please take reference entire shipping policy here:

4.Comprehensive Customer Support

Online Chat Support: 9:00 - 18:00 In Chinese Time Zone (GMT+8)




5.Sneak Peek of Cloudray New Products and Chance to Pre-order with Extra Discount

Sneak Peek Of Cloudray New  Products and Pre-order with Specific Discount 

6.Dedicated Sales Account Manager Available for Your Business.

Official Procurement Contract Available for Your Purchase If Requested.

For B2B cooperation, there will be a dedicated sales account manager to assist you with specific discounts for your order in bulk. Official Procurement Contract will be available if requested.