CLoudray 2023 Engraver Machine
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FAQs
CF Series:New Cloudray Integrated Control Card, Touchscreen,suitable for beginners in DIY
AR Series:2.5D Deep Engraving with Electrical Lifting Column, better in engraving
MP Series: Mopa (Anodized Aluminum Black Marking; Titanium & Stainless Steel Color Marking)
QS Series: Q-switched pulse laser (large single pulse energy for deep marking)
Please email us (info@cloudray.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.
Yes, they are different. Official website and Cloudray stores on shopping platforms(Amazon/Ebay etc.) are not related to each other. They are different sale channel. Each sales channel operates independently.All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.
1. Different Machine Types and Configurations.
The laser machines will be equipped with unique configurations (only for machines on www.cloudraylaser.com) which have high stability and marking efficiency.
Support Customization of your laser machine and upgrading solutions if needed.
2. Different Offer
Since for different configurations and policies, product prices will be different.
And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.
3. Customer Service Support
We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.
4. Official Loyal Custoemrs Benefits
We will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels.
Also, we offer free gifts for customers who ordered during grand festivals.
1.Machine with the default configuration：
CN Warehouse: 7-10 Business Days
Oversea Warehouse: 3-5 Business Days
2. Customized Machine (Only Support Shippment From China Warehouse)
The average period of production: 7-10 Business Days
Shipping: 7-10 Business Days
(Notification: Customs clearance inspections will cause delays 2-3 days in logistics）
1. Return & Exchange Policy:https://www.cloudraylaser.com/pages/return-exchange
2. Shipping Policy:https://www.cloudraylaser.com/pages/shipping
3. Payment & Taxes:https://www.cloudraylaser.com/pages/payment-taxes
The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.cloudraylaser.com.
