—— Официальное специальное предложение Cloudray  ——

Преимущества ТОЛЬКО для заказов на  www.cloudraylaser.com

• Доступно руководство по продукту. (Загрузить)
• Справочник по параметрам маркировки предложения (Получить после покупки）
• Пожизненная техническая поддержка. (Только для заказов на www.cloudraylaser.com)
• Поддержка настройки продукта. (Отправьте свой запрос здесь)
• Тест маркировки/гравировки поддержки. (Подать заявку)
• Возможность стать партнером Cloudray (Подробнее )
• Поддержка приложения для зарубежных складов (Подробнее）
• Возможность присоединиться к бесплатной пробной версии (Подробнее)
• Отзывы клиентов, чтобы выиграть кэшбэк от $50 до $300 (Подробнее)

Технические характеристики лазерного станка

Краткая информация:

• Бренд: Cloudray
• Серия продуктов: Серия EC
• Модель: EC-30
• Область маркировки (линза): 110x110 мм
• Вес нетто: 34 кг
• Размеры упаковки: 90*54*57 см
• Вес упаковки: 48 кг
• Быстрая доставка по всему миру: DHL / UPS

Характеристики и преимущества машины

• Простое управление с высокой безопасностью;
• Легко сфокусировать переменную линзу с помощью высокоскоростного гальванометра;
• Простая фокусировка с помощью устройства Dual Red Dot;
• Маркировка и гравировка на большинстве неметаллов
• 2 года гарантии и пожизненная техническая поддержка

Модель   

Руководство и программное обеспечение

• Загрузить руководство пользователя: Руководство пользователя Fiber
• Загрузить программное обеспечение: EzCad2 Lite
• Загрузите руководство по программному обеспечению: Руководство по EzCad2 Lite 

Приложение

Применимые материалы:

Он применим для многих материалов, таких как бамбук, скорлупа кокосового ореха, бумага, оргстекло, печатная плата, акрил, резина, мрамор, гранит, нефрит, хрусталь, кожа, ткань и т. д. металлические материалы.

Применимая отрасль:

Он использовался в изготовлении подарков, рекламных украшений, игрушек, электронных приборов, одежды, лекарств, продуктов питания, изделий из бумаги и других отраслях промышленности.

Необходимые аксессуары и детали:

https://www.cloudraylaser.ком/коллекции/маркировка-аксессуары

Упаковочный лист

1. Углекислотный лазер x1
2. Диск U (руководства и программное обеспечение) x1
3. Кабель питания x1
4. Гаечный ключ x1
5. Отвертка x2
6. Позиционирующая планка (с винтами) x2 (M6, 4 шт.)
7. USB-кабель x1
8. Цветной алюминиевый лист x1
9. Пежевой переключатель x1

Q1:Why are prices of products on cloudraylaser.com different from the products on other retail sites? Is there any difference to order on Cloudray Official Website (www.cloudraylaser.com) directly or in stores on Shopping Platforms（other sales channels）?

Yes, they are different. Official website and cloudray stores on shopping platforms(Amazon/eBay/AliExpress etc.) are different sales channels. Each sales channel operates independently.

All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.

 1.Different Machine Types and Configurations.

 The laser machines on cloudraylaser.com will be equipped with different configurations and Support Customization and Upgrading Solutions.

 2.Different Offer

 Since for different configurations and platform policies, product prices will be different.

And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.

 3. Dedicated Customer Service Support

 We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.

 4.Official Loyal Custoemrs Benefits

We will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels.

Also, we offer free gifts for customers who ordered during grand festivals.

Q2: I am new to this technology and was told that there have been quite a few issues with Cloudray based Fiber lasers and faulty power supplies？

Please don’t worry. All laser machine from Cloudray Official Website are equipped with high-quality laser parts, we can guarantee the quality of all. And even if you met any problem when operating, please don’t hesitate to contact us, we offer 2-year warranty and lifetime tech support. (During warranty, we will be responsible for all your laser parts problem, even after warranty, we will offer high discount on your replaceable laser parts of your machine)

Q3：Which Configurations of Machine I need to choose?

Please email us (info@cloudray.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.

Q4: I failed to process the payment via credit card, what should I do?

Since the machine value is high, firstly, you need to contact your credit card to check whether the amount had been exceeded your spend limit and confirm with your credit card bank all payment behavior is operated by yourself and you had difficulty in processing the payment.
Secondly, please don’t hesitate to contact us (info@cloudray.com) immediately we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.

Q5: What's the warranty of different products, where to check?

Warranty Details: https://www.cloudraylaser.com/pages/warranty

The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance and offer as your order is placed on www.cloudraylaser.com.

Q6：How Long is the delivery time？

1. Machine with the default configuration：
   CN Warehouse: 7-10 Business Days
   Oversea Warehouse: 3-5 Business Days
2. 
   Customized Machine (Only Support Shippment From China Warehouse)
   The average period of production: 7-10 Business Days
   Shipping: 7-10 Business Days
   (Notification: Customs clearance inspections will cause delays 2-3 days in logistics）

Q7: Where is your Return & Exchange Policy; Shipping Policy; Payment & Taxes?

1. Return & Exchange Policy: https://www.cloudraylaser.com/pages/return-exchange
2. Shipping Policy: https://www.cloudraylaser.com/pages/shipping
3. Payment & Taxes: https://www.cloudraylaser.com/pages/payment-taxes

Q8: Why do I have already over 10 hours mark time on my machine if this is supposed to be a brand new machine?

When our machine is produced, our engineer will check all details of the machine and keep testing the machine for a long time to ensure it can maintain stable working status even lasting for a long time.
Please don’t worry, all laser machines will be brand new machines, and please directly contact us if there is any damage or if you have any confusion concerning the machine, please don’t try to fix any problem before communication.

1.Cloudray LiteMarker Fiber Marking Machine Product display: https://www.youtube.com/watch?v=TaT7vyz__bY

2.Litemarker Laser Marking Machine Unboxing demo: https://www.youtube.com/watch?v=QIBQ0jNuyZg

3.Beginner's Guide EZCAD2 Software Tutorial : Overview of Software Functions: https://www.youtube.com/watch?v=aQ8bWZuFZYM

4.EZCAD2 Driver Uninstall and Driver Installation: https://www.youtube.com/watch?v=xo7QmuvEhK4

5.Rotary shaft installation: https://www.youtube.com/watch?v=LJOMZYTwfVQ

1.Machine with the default configuration：CN Warehouse: 5-7 Business Days

((Notification: Customs clearance inspections will cause delays 2-3 days in logistics）

USA/EU Warehouse: 3-7 Business Days

2. Customized Machine (Only Support Shippment From China Warehouse)

The average period of production: 7-10 Business Days

Shipping: 7-10 Business Days

(Notification: Customs clearance inspections will cause delays 2-3 days in logistics）