Q1:How can I get the best machine for me?

You can tell us your working material, detailed work by picture or video so that we can judge whether our machine can meet your needs or not. Then we can give you the best recommendation depending on our experience. (Please don't hesitate to contact us at info@cloudray.com).


Q2: Why product price on cloudraylaser.com is more expensive than what I search on another platform? Is there any difference to order on Cloudray Official Website (www.cloudraylaser.com) directly or on other Third-Party Platforms? 


Different platforms have different policies. What cloudray official website (www.cloudrylaser.com) can offer is exclusive customer support and long-term after-sale service, even if your product is beyond warranty, you can still get Cloudray Official Technology Assistance and can order the replaceable accessories you needed at a discounted price.  

All website customer support services will be only applied to orders on the official website https://www.cloudraylaser.com/. If your products are purchased through other third-party platforms, we will not be responsible for your order as your order information is not in our system. 

What the official website (www.cloudraylser.com) can promise is that we will deal with all your order problems until you are satisfied, and it is welcome to accept all customers’ supervision.


Q3: If the machine has a problem in my place, what could I do?

We could send free parts to you during the warranty period if machines have any problems under "normal use".


Q4: What's the guarantee, in case the machine breaks down? 

The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.cloudraylaser.com.


Q5: What’s your warranty, shipping, return, and exchange policy.

We suggest that you can take reference details on the product page or guidelines on the footer. Any confusion, please directly contact us at info@cloudray.com.






Q6: This is the first time I use this kind of machine, is it easy to operate?

If needed, we will send you a guide video in English and a user guide when you received your machine, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Whatsapp or Teamviewer" online help software. Or we can talk by phone, email, or other contact ways.


Q7: How long is the delivery time? 

If you order a machine from China Warehouse, there will be 7-10 business days in processing (the factory will manufacture according to order details, our engineer will check and test all details of the machine to ensure it is in good condition for sale, then we will arrange to ship for our customers, the oversea shipping will usually take 4-8 business days (except special cases: the local customs from your country ask for customs inspection, it may lead to 2-3 business delay, please assist us to offer your local customs your tax number to process it)



Q8:How's the payment? 

You can use PayPal, credit card, or bank transfer. If your order value is over $6500, we may suggest that you'd better pay via bank transfer to ensure the safety of funds. Please directly contact us at info@cloudray.com to confirm all details before you process the transfer.


Q9: I want to make deep engraving, is it more effective to use a 50w than a 30w Laser Source?

No. The engraving effect is not only associated with laser power but also linked to the working area or F-theta lens. Please contact our customer support center (info@cloudray.com) to get a suitable recommendation. 






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