Cloudray MP-60 litemarker pro 60W split grabador láser Fibra máquina de marcado 7,9 "X 7,9" área escaneo con D80 Rotary
Cloudray MP-60 litemarker pro 60W split grabador láser Fibra máquina de marcado 7,9 "X 7,9" área escaneo con D80 Rotary
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Professional Engraver Machine (Fully Upgrade) - More Accuracy & Stable, Faster Marking and More Efficient
Equipped with 2 independent QC Report (Laser Machine & Laser Source)
Professional Engraver Machine (Fully Upgrade) - More Accuracy & Stable, Faster Marking and More Efficient
Equipped with 2 independent QC Report (Laser Machine & Laser Source)
Precio habitual $ 7,599.00 USD $ 7,599.00 USD Precio de oferta$ 6,599.00 USD $ 6,599.00 USD Guardar $ 1,000 USD
- More Details of Configurations in Description
- US-based Tech Support and Repair Station; DIY Tutorials; Cashback for Referral
- Secure payments; Lifetime Tech Support (Specialists)
- Laser Machine: 2-Year Warranty; Support 30-Day Return, not adapted to customized products
This laser is fun and easy to use. I asked my computer genius friend to set it up for me, but once I learned how to use it, I have had fun fun fun! I am using it to personalize coins for an upcoming family reunion. the effect is perfect and works well with lighturn. really like it.
I did quite a bit of research on the type of laser I should buy, finally settling on the cloud ray 60 W mopa fiber laser. I have been working with it for a short time but am very impressed with the results so far. It is a powerful, versatile machine and I am excited about the future. Thank you.
Very happy with my 60W MOPA laser, I've used it for both light and deep engraving on aluminum and stainless with great result. Emily helped me with the purchase and has been extremely responsive and helpful, despite of the timezone difference. I would highly recommend purchasing it from Cloudray if you're on the fence.
I was hesitant to make this purchase but really liked that it came with Lightburn software. It typically comes with a rotary tool and one extra lens, but with Lightburn included I figured I've give it a go. The wooden shipping crate was damaged on the bottom upon arrival, but with everything was so very well wrapped inside, that nothing was damaged. Everything was easy to set up and get running. The video tutorials are a good source of information but a little difficult to find on the cloudray website.. but it's all there. Support is quick to respond and the online community is always there to help. I'm really looking forward to learning more.
Good packaging. Although FedEx was horrendous with delivery (was in their warehouse for a week and when they finally delivered it, they damaged the case which broke a switch), packaging was amazing. Packed with foam and put in a wooden crate. Cloudray was very good at sending me a replacement switch and even helped with my installation. When I get to needing another Galvo, I'll definitely shop with Cloudray again.
Everything is of high quality, easy to use, and comes with great Tech support, they helped me and explained everything in details, I would definitely recommend it.
This is a great product for those wanting to get into laser engraving or to expand their business. the company is very responsive with how to set it up to get what we needed done. It comes with wood. safe packing.
Attachment is the projects we have done.very satisfied with it.I am now very enthusiastic and look forward to my further works. I will be happy to show you more pictures if it is possible. and I wish the Cloudray team all the best for the future and highly recommend this laser.
Even though Fed Ex delayed my delivery by 10 days I was contacted the very 1st day they were late by Cloudray Customer service (Sara). This was totally unprompted by me, they did this as soon as the got notified by FedEx....nice! She emailed every day or so until she knew FedEx had safely delivered it....and even offered a small credit (even though it was actually FedEx's fault, not Cloudray). The Mopa laser took less than 20 minutes to assemble and was operating using Lightburn within 20 minutes of opening the laptop to download and install LB. So far, I could not be happier with my purchase and will buy my next laser directly from Cloudray if the experience remains this good.
This is the first engraver that I've ever used. So, I'm not able to compare it with other designs. After installation,we started testing it with some kinds of materials,to our surprise,this laser does a great work to engrave precise pictures or designs. Also,for safety issue,I brought protective cover ,which can protect our skin well. very happy with this purchase and worth the money.
The precision is amazing and it’s super smooth. The quality is great, this is a good product overall and meets all expectations. And the after -sale customer support is awesome!!!!!
This is a hobby laser. it did assemble easily with the included instructions and was packaged very very well. The materials are all finely made and fit together perfectly, imagine that! I am still learning how to use it well. The initial project was successful once I understood more about the laser capabilities. really like it.
I am very satisfied with the quality of the marking this laser produces. I had a few tech support questions and Emily was extremely helpful in responding to emails. I would highly recommend this product for it's value and support.
Purchased this 60W laser to improve my work. Supplied compactly stowed and set up simplely.most of accessories you needed are included in the scope of delivery.after testing,the pattern is clear and the speed is quick ,it's of great help to my work,really like it.
The packaging seemed to keep everything tight and secure. Their customer service is outstanding!!!! Very quick and responsive. Perfect for beginners after learning how to engrave and cut.
Assembly is simple. The operation needs some practice, and the service responds quickly to my questions. I did engraving on some projects and gave them to my family,they all liked it.I really enjoy personalized gifts. I really recommend this laser.
I found this laser more by accident. my friend had suggested another similar one for me and then did some research and finally decided on this one. I wasn't regret my decision after reeiving. You can actually engrave almost anything with it. Even though it came with the safety goggles ,for safety reasons,I also purchased the enclosure ,it can protect eyes and skin well. overall,this laser is a class device and we really like it.
Got on with Lightburn after a lot of trial an error. I found that creating a piece of work duplicating a piece that used different power settings and speeds helped me understand the capabilities of the laser to find the optimum settings. Overall I am very happy the laser is very powerful
The instructions seem pretty straight forward and I'm looking forward to engraving some materials. After reading some of the other reviews I think I will definitely install the software on my laptop first to get familiar with it. But at all , it was great. recomend it
The repeatability is great and very accurate The software is easy enough to use. It took me about 10 minutes to figure out the basics and get going The different settings are nice for different applications That is nice!
Fast delivery and well-protected package. In the attachment ,you can find my projects with this laser,it was great for the first attempt.If you need some help,contact seller and they will definitely help you. I wish the team all the best for the future and can highly recommend the laser, you will have a very good buying experience. and I will be happy to show you more pictures if it is of course possible
I'm so happy!I bought this laser for my son. he needs to use it for his working. Laser is now working perfect and the engarving speed is fast. My son is using a old laptop and using LightBurn (which now works) for a project and haven’t had any issues working the machine with it. Totally worth the price. Highly recommend.
I've had this laser engraver for a month now and I feel like I've used it enough to know the pros and cons. I use it all the time, and sell many of the items I've engraved on it. It's a great value. I found this one and at its quality point, it's worth the price.
After reading some of the other reviews I think I will definitely install the software on my laptop first to get familiar with it, before I try. One of the aspects of this device that really stood out to me was how good it was to use. Really worth it.
Works great on the aluminum panels and gives a really clean sharp image. Tons of different settings you can adjust to get different results. Well worth it in my opinion. Software is a little clunky but nothing is perfect.
Really like this Cloudray engraver. It was my first time to use laser machine,so need to learn more info,joining the user group helped me a lot.they will share many data in it. I have so far done markings on stainless steel and metal cards. I am very happy with the performance. very satisfied with this purchase.
Received laser quickly without damage and it has been working for few days.Cloudray after-support answered me some questions before purchase and help me pick the right equipment to engrave patterns on projects.I was very satisfied with the performance. I would highly recommend doing business with them as they actually stand by their products before and after the sale.
Everything went smooth, they helped me and explained everything in details, I would recommend. When it arrived, I had trouble loading the drivers for the laser but received excellent support from the Cloudray support center.
I love this laser,it doesn't take up much space.I need to engrave gun parts due to work,so I choose this 60W machine,this set arrived very well protected and has lots of padding inside the box.after learning and familiar with the software,I started to engrave. attachment is the project I engraved,it's very nice and precise. well worth it in my opinion.
There is no need for tedious installation with a laser. Engraving is supported by an innovative design that is not limited by the scene. Small size, easy to transport. Connect easily with your laptop , set up in seconds, and begin your handcraft projects. Maintain a laser distance and set the appropriate power/depth for different materials.
The laser works as I expected. Quality seems good, I have not had any major issues. It appears to be made of aluminum, overall a nice laser.
Produit incroyable ! Je suis en train d'apprendre, mais déjà la machine me donne entière satisfaction ! L'envoi du colis a été très rapide, et parfaitement emballé. L'équipe clientèle de cloudray ma tenue informée à chaque étape, parfait !
This is so awesome. The quality is great, it’s easy to use but you have to follow the steps and please please adhere to the safety directions and comments especially if you’re a beginner. This is my second engraver (I’m just above beginner now) and it’s 10x better than my previous engraver. The precision is amazing and it’s super smooth. It’s for sure a great buy and worth the dollar amount.
I bought a laser before,but I also wanted a JPT with a wider frequency range, this one fit my needs. It arrived quickly and also came with a D80 rotary and lightburn software as free gifts.Comes with EZCad Lite but it also works with Lightburn. when I received the package, It was well packaged and no damage.Instructions were pretty simple to follow for setup and use.I have tested for few times and it did a wonderful job. Over all, the laser has been working amazingly well and support answered my questions quickly.below is the projects I engraved,really like it.
D M J.
Well made and fast shipping, really excited about this product
Easy setup, accurate, great add to the business. Love the machine!
I made a lot of consults before ordering and they were very enthusiastic to help me.finally I decided to purchase this 60W Fiber MOPA M7 laser .this laser works perfectly as expected and can meet my requirements. I mainly use it for engraving guns, after a few tries,I think I found the right parameter settings.the pattern is clear and the speed is quick，it's of great help to my work.really like it. and Cloudray is excellent to work with,high recommend.
I just received this laser today. I've had a fiber laser in the past. I've done 11 engravings so far with a few repeat jobs . Pros: it's very well built and looks like a machine worth twice what I paid for. The repeatability is great and very accurate. The software is easy enough to use. It took me about 10 minutes to figure out the basics and get going. It can mark very quickly. I will update this review after a few months .
received without damage and set up in few minutes.Works well and has plenty of power to engrave stainless steel, aluminum and more metals. I have not yet set up the rotary device as I am still learning Lightburn and all it does with this very nice laser. So far I have done stainless steel and anodized aluminum. Fantastic results with fine details,beyond my expectations. I definitely recommend this brand and model.
I've only had this about a week now, but so far I've really enjoyed it. It has done a good job of engraving everything I've tried it on (various mental ). It works well with Lightburn. Setup up was about a few minutes affair, but I would recommend going to their website and talking to the customer service staff about the instructions as they can talk to you very patiently.
I've had this laser for just over a week and in that time I've experimented with a range of different materials including leather, metal, acrylic, ceramic, and stone. I've been extremely impressed by the power, speed and accuracy of the device. Just a few years ago, a laser of this kind at this size and price point would have been inconceivable. I am pretty new to this field and I was happier buying a machine like this rather than a similarly priced kit that I'd need to put together and configure. I have used the rotary to engrave cups. Using it wasn't as complicated as I had expected and I'm currently on the hunt for more cylindrical things to engrave! Overall, even though I was apprehensive to spend this kind of money on something I had limited experience and knowledge of, I am really pleased with it. I will return to update my review if I have any more news.
Still learning how to use the laser. Impressed so far. Questions I have had have been answered by customer service staff very quickly. It does what I wanted it to do. I had to see it to believe it. Also, does wonderful projects and very good on the quality.
I recommend this unit for anyone that is interested in learning how to use a laser. It was easy to put together. What I like most is all the extras they give you, to be able to test out sample ideas. The stainless steel, business card sized, have me a lot of inspiration. and this machine can also do color marking, I will update more later. very satisfied so far.
I purchased the machine for my son's (21) business and initially had issues with the setup. It turns out that he hadn't turned on the switch. Customer service, was patient and looked at pictures and videos of the machine and helped us to get it working. She even checked up a year later. I have nothing but goods to say about the product and the service.
For Driver and software it is so great. always USB works and never has problems. Arrived securely and easy to assemble, and I LOVE it. The machine arrived pre-calibrated, which is a HUGE convenience. Seller went out of their way to find accessories for me. I couldn’t be happier with my experience.
Package received with no damage.A high quality product that was exactly as described and at a great price. and the speed of 60W is fast and very efficient.the precision of the machine is also very high. If you are new to laser engraving/cutting and want to do your research,you can join a few groups for support.there are many sharings in it.
So far I have enjoyed learning how to use the laser on a variety of projects. The customer support has been good so far. My first issue was my fault now knowing the proper settings for a MOPA laser. The laser itself is awesome!
So far I can say with the utmost certainty is that I feel like this company cares about their products and their customers. The software came in USB flash drive is easy to install and you can ask them for assmbly video, which is helpful for beginners and more advanced users alike! It came with D80 rotary which helps me complete my work.and the performance is very very wonderful,worth it. I would highly recommend this product for it's value and support.
This is my second laser, my first being a 60w co2 machine. I use that one for cutting and engraving, but this Cloudray machine is my absolute go-to for amazing quality photo engravings! Once you learn the software and practice a bit it’s amazing what this machine can do. Tons of different settings you can adjust to get different results and it took less than 10 minutes to get set up. Well worth it in my opinion.
This JPT sets up was so easy. Arrived securely in crate,They had this machine calibrated and configured so I had great results in less than ten minutes. I'm really I happy I chose them for this purchase. Seller went out of their way to find accessories for me. I haven't had to speak with customer service, but I'm confident they will assist me if needed.
This is a fantastic little machine. I've used it for a variety of projects. The app was simple to use. The product is well-made, and the software is user-friendly. The engraving tool can do 360° rotary engraving on cylindrical surfaces such as bottles and pencils. The fastest compact industrial laser engraver designed specifically for entrepreneurs, designers, artists, homemakers, hobbyists, and professionals More innovative design elements body handle, electric stand with Bluetooth control, compressed light spot, etc. allow the engraving to be unrestricted by the scene and work flawlessly. The protective hood build in which pulls out the fumes. It's a really nice design and construction of metal is awesome.
The marking area is limited to roughly a 11.8” x 11.8” area, The Laser machine is quick to set up and very easy to begin using with the downloadable app. Fast marking process and have had impressive results with mental and resin projects. The roller is fantastic for etching coated stainless steel tumblers, but I haven’t had great results with cartons. Overall I am very happy with this purchase.
I've been testing this machine for a few weeks and it's great the price. It works very fast on anodized aluminum and leaves a solid black mark on stainless steel if you use the z-marking method . The machine is well calibrated by default, but you can always get more detailed results if you calibrate it yourself. I followed the instructions of an awesome YouTube video. Costumer service response time is very good, and they were willing to answer all my questions, before and after the purchase, and I did ask a lot of questions. I feel good about my purchase, if in the future I find any problem I’ll update my review.
I am very pleased with this fiber laser.After the customer service introduction and related comparisons, I purchased this 60W fiber laser. One of my major concerns after purchasing was the support/customer service that I was going to receive if I needed it. let me tell you they handled my inquiry perfectly! They help set up my machine and download sofeware quickly and efficiently which definitely put my mind at ease! I highly recommend this unit.
Previously I had purchased one from this vendor via Cloudray in 2020, and I am still very happy with that machine. But I was looking to expand my capabilities, and the MOPA was the natural progression. The machine is solid and the setup of the new machine that much easier. Besides the build quality of the machine itself, the support is really good as well. For any questions that I have had I typically got responses that I needed.
We have been using our laser for almost 2 months and are very pleased. All aspects from crating to included accessories were impressive. We were up and running within an hour from uncrating. We were able to achieve a very sharp engraving of text less than 1mm. It is full featured and they help me how to use EZCAD2 lite software. very helpful and supportive.
I ordered and received a 60W Fiber MOPA M7 laser several weeks ago. I am 100% pleased with the service that I have received . My machine arrived with no damage ,after installation, it works perfectly and the support that was offered is excellent. Thanks again!
High quality hardware, shipped on time, very accurate and precise engraving quality, very versatile, very easy to set up, and so far very reliable. I am floored with the capability I got for the price.
package arrived without any damage to packaging ,this machine came with the rotary,which is very important to the work I have to do. after receiving,I set up the rotary and it does a great work ,and the speed of 60W is fast and very efficient.the precision of the machine is also very high.
I am very satisfied with the quality of the marking this laser produces and the speed/ease of setup. We have a machine shop and we use it to laser mark our parts after we machine them. We typically engrave each part with a number for assembly purposes. The cost savings alone vs machining the numbers will pay for the machine. It pretty much marks everything we machine. It will mark anodized aluminum, stainless steels with ease. The software included, called EZ Cad, is surprisingly easy to use and powerful.
Received the machine quickly, Cloudray was very helpful in getting the laser up and running.They had this machine calibrated and configured so I had great results in less than ten minutes. I'm really I happy I chose them for this purchase. and after-sales support are available to help and are extremely knowledgeable on their products!
Good Customer Service & Fast Shipping. Thanks, Emily, I enjoy the wonderful cloudray customer service from you. Very nice and patient. I want to offer cloudray 5 stars because of you. need to notify you that their official website and Amazon store are not linked to each other, as I get to know, they are different teams with different machine configurations, the official website is more stable and offers direct tech support, you'd better order from official website directly if you want to order Cloudray Products to ensure you can get prompt customer support, this is very important !! Before ordering, I did research on different brands for around 1 month, i asked so many questions, and join in different Facebook groups and laser forums, cloudray is one of three brands I consider learning more about. After talking to 3 different brands, I choose cloudray as their customer service is the most friendly, I am not familiar with a laser machine, wondering which laser I can choose, but they offer me information in detail, helping me to get to know the difference between fiber,uv, and co2, which configurations will be best for my demands. Of course, Emily offers me a free marking materials package as gifts and one other lens, that's another reason I choose Cloudray, so considerate service. Even after I receive the machine, she invite me to their customer Facebook group, I could get updated engraving parameters shared from other customers in the group, and I could learn in that group how to make full use of the laser machine to do more amazing work. Bravo, and thanks to you guys, I would like to post you guys on my Facebook to share with friends how great Cloudray is.
firstly I'm very satisfied with this purchase.I run a small business, and am looking for metal marking machines. This machine has exceeded my expectations about precision and speed.everything goes well . I highly recommend this machine.
This is my first laser engraver, and I'm glad I decided to go with Cloudray after my extensive research period before purchase. The customer service is great, they helped me set up my laser every step of the way including the software. I also received guides by email that teach you about the laser. this machine can meet my marking requirements and very satisfied with the finished item. I highly recommend him if you're thinking about buying one of these machines.
Communication and shipping were especially nice and fast, machine came faster than I expected. Very happy with this machine, working on doing color stainless steel with the expanded frequency range. Have already test the machine and it works well. have high contrast and accuracy on materials ,A++,the same as described, Haven’t used the rotary yet, but the inside of the machine is nice, and I’ve been merrily cutting with it for a couple weeks.
I contacted Cloudray before placing an order with a bunch of newbie questions. They were very patient, answered all my questions and guided me to the right laser for my needs (JPT M7 60W MOPA). and the shipping is fast. I received updates via email for every steps for my order. also the laser was well packaged. Being a newbie, they help to set up my machine and less than 24 hours from unboxing and I'm starting to test. everything goes well. The detail I'm getting is amazing. Great experience all the way around.
Well done, it is made for decorating my room. BUT it do have a high contrast color marking. I choose the EZCAD 2 lite. It shows well all the time. Your guys provide a good service. If I have some problems, I would lovely contact with you guys.
I made this for myself, The service before and after was great. My machine works good.
I bought the MP-60W marking machine. Because I like making some special arts for myself or for my friend. Also I will use this to make some pet's name on the mental plat. It has more high contrast and accurancy on mental materials. I like the MP-60 very much.
LOOK, I made this for my daring, she loves this so much. I will make a lot of stuffs by this MP-60. Of course, the service is wonderful. They do patiently answer my quesyions. Thx
five stars! Thanks for Emily. Help me to decide which type of machine i need to choose. I am just not sure whether to choose 50w or 60w, but considering all factors and more functions which I can use in the future, I prefer to order this one. With your parameters for reference, i make my first work, fantastic! That's why i choose your official website instead of your Amazon store, you can offer me more tech support and assistance at any time I need. AND can talk with us base tech is my preference, making my problem solved easily. Thank you, guys.
Thanks for your working. I just received this package this morning. It is so heavy that need two or three peolple to carry. Even if so heavy, nut i was so happy to carry them. I will test it and use it to do some work late. Then I will post them in rewiew again.
Thanks for Emily patiently answer my question. The MP-60 has faster speed to engrave and cut. Before I bought this , I requested for the complex high contrast color making. This machines could satisfy all my demand.
I bought this MP-60 from USA warehouse for operationg some Aluminum and Stainless materials. Also for more fast speed to make some works. All of these are demanded by this machines. Thanks a lot.
The machine that I ordered from Cloudray were shipped to me very fast. I’m really excited .and it was quick to respond to my questions. So happy and will keep coming back. Thank you!
Cloudray was really great about helping me track the package when it took a bit longer to arrive. The quality is good and it works well. Well worth the price, will order again when needed.
Great Experience! Fast Delivery, Genuine Quality Goods, Well Packaged and Professional Communication. I will use this seller for my next purchase for sure!!
Shipping was fast, the machine was shipped as described. I had to call the support several times, they were very kind and friendly.Very happy with my purchase, and would happily buy from this seller again.
Order came quick and was packaged well. Ran into an issue after only a few days working with the laser. The after-sales service was fantastic. Solutioned the problem and had me back running within 24hrs . Thank you guys.
First I'll start by saying I'm very satisfied with the buying experience. I was informed every step of the process on what stage my order was in and shipping was fast. It took about 7 days to receive my order once placed. The laser so far is fantastic and I have zero complaints. I highly recommend products and business with lasers only.
Fast delivery, the machine is as described, the quality is good and works well, the seller is also very good, will make a second purchase if needed
The after-sales support from this company has been phenomenal. They are quick to respond, and super helpful. The laser was packaged and setup really well. It does come in a large heavy wooden crate so you should be ready with a crowbar to get it out. This will also work with LightBurn . Highly recommend using that software once it’s available. The laser is more versatile and does amazing quality work and you never have to worry about breaking a carbide bit! The seller was very responsive and easy to deal with. The machine arrived quickly and has been a workhorse around our shop ever since. Very happy with this purchase!
Great purchasing experience, fast delivery. Loving what the laser can engrave!
Went together quick and easy. In a couple of hours it was operating.
Brand new to the Laser world. Cloudray have made this very easy to get started. I completed the first item within 12 hours of my laser arriving. Thank you Cloudray!
Outstanding piece of equipment. Doesn’t get any better than this.
Happy with the purchase, happy with the progress I've made so far learning how to operate it. Shipping was fast from China to US via UPS, assembly was straight forward. A bit more complicated than my gantry-style CO2 lasers, as there are more parameters to consider, and some of them can be quite sensitive depending on the result being targeted. This model came with a 420mm lens, and I also bought a 225mm that I use far more than the 420mm. I'm planning on also getting another lens, probably around a 120-150mm. I also purchased the Lightburn Galvo software after watching people online use both it and EZCad. Not only is it less expensive than the full version of EZCad, I feel it has more features and usability for my purposes. The only downside is the steep learning curve compared to a CO2 laser. There are some good videos online, but as a whole, less than what's available for CO2. Even then, someone else's settings on their laser are just a starting point. Plan on lots of experimentation to build your own library of settings for the results you want on the materials you use on the laser you use. But that's not so bad, it's fun to watch the laser do it's thing.
Very happy with this! Ordered a few extra lenses and they even created profiles for each lens I ordered. So far everything is working great. Should be an awesome addition to the shop.
Speedy delivery, despite being on the other side of planet! Great Quality! Fun to use! (get lightburn). Issue with driver but customer service was quick to resolve.
Overall exceeding expectations. I have limited experience with galvo lasers, but lots with CO2. It took a bit of time to get everything dialed in , but I highly recommend LaserEverything.net’s tutorial on the lightburn galvo crash course in YouTube. It help me quickly start to realize the potential this laser has and how precise it really is. Still have lots to learn, but feel this is a great easy to use laser to expand my business opportunities. Up next UV… when TBD, but I know I will be checking out CloudRay again in the future.
The same question, I ask your store on amazon and your official website at the same time, but only got a prompt reply in detail from the official website here. Although I had emailed multi-times with so many questions, I am sorry as I am new to this industry, but Emily is still patient with all my questions, good salesman, I placed my first order on your website. If you are the same as me, knew little about this machine, and have many questions when you receive the machine, you'd better order here directly, the amazon store is Inefficient, had to say, you need to improve your service on amazon.
Just finished this aluminum grip ! This machine is so great!thx
Hey guys, this is what I got this morning and I'm very happy with it! I'm very happy with this machine, it achieved what I wanted, thanks to Emily from the official website for the technical support, their home after-sales service is very guaranteed, without their parameter suggestions, I don't think I would have marked such a color to my satisfaction. I don't know if it's because the managers are different, but I've bought 30W Raycus from Amazon before, and their customer service always failed to give me the first feedback on the results I wanted, and felt they were useless
I received the machine from Cloudray’s official website. The reason I only choose the official website is because I think the after-sales and technical support on the official website can better meet my needs. Unlike other stores, they can give feedback on what I want in the first place, and I think My interests can also be guaranteed. I trust the services provided by the official website very much. Thank you.
This thing is a beast! I turned out 2900 pieces in just under 12 hours! No hick ups and perfect quality every time~~~
Packaged well shipped fast everything was set up to work properly at the factory ....just run a few screws and your good to go ...loving it
Love this machine. I’m using it with Lightburn. It works flawlessly. Shipping was really fast, it was well packed, and arrived safely.
My fiber laser engraver arrived in good condition. Very well packaged. I had an installation problem so I Emailed them back and forth a number of times. which turned out to be in my hardware, not their machine. Overall the machine is good and their customer help was very good.
Great products I am having a blast learning how to use them and expanding my creative reach with my new my new 60w fiber laser....purchase and delivery was less than a week and the customer service contacts I made was very prompt and helpful.
I've experienced a few problems; however, the cloudray team has been great at getting my issues resolved. Be patient and put your frustration aside; they'll have you back in business! They make a good product and they stand behind it.