Yes, they are different. Official website and stores on shopping platforms(Amazon/Ebay etc.) are different sales channels. Each sales channel operates independently.
All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.
1. Different Machine Types and Configurations.
The laser machines will be equipped with unique configurations (only for machines on www.cloudraylaser.com) which have high stability and marking efficiency.
Support Customization of your laser machine and upgrading solutions if needed.
2. Different Offer
Since for different configurations and policies, product prices will be different.
And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.
3. Customer Service Support
We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.
4. Official Loyal Custoemrs Benefits
We will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels.
Also, we offer free gifts for customers who ordered during grand festivals.
